Yes! As long as the items are unwashed and unaltered in any way, you can request a Return Merchandise Authorization(RMA) within 120 days of the original order date. We do not offer returns or exchanges on pre-order or clearance items. Some items have special return policies, so be sure to check the "Return Policy" tab on the product page for additional information.
You can start the process of returning your item in one of two ways:
Using either of the above methods, filling out the RMA request form is quick and easy. Here's how to fill out the form:
We process RMA request in the order they are received. Once we receive your RMA request, we assess it for eligibility and, most likely, approve your request. When an RMA request is approved, you'll receive an email outlining the next steps in the process.
It really depends on your specific RMA. In the email, you should have been asked to return your items back to us. Please pack the returning items securely, reusing the original packaging, if possible.
Not if the return is due to an error on our part. In this case, you will receive a prepaid shipping label to use for returning your items. Once your package is ready, you can even call the USPS&trade and schedule a free pickup. Please note that prepaid labels are only valid for a short period of time, so be sure to ship your package in a timely manner.
As mentioned above, the prepaid label is only valid for a short time. If your label has expired, let us know, and we'll attempt to reissue the label. However, we can only reissue a label once, so be sure to ship your return as soon as possible.
Once our returns department receives your shipment, we'll inspect each item in your return and process the RMA. If all RMA requested items are included and in good condition, we'll complete your RMA. You'll receive an email once we've complete this process.
That all depends on how your specific RMA was resolved:
The email you received contains details on how to claim your credit. You can either click the redemption link in the email, or enter the unique redemption code during checkout. Once a store credit is redeemed, the balance is attached to your customer account and can be used to purchased anything on our website.
You don't have to use the whole store credit in one order. If your next order's total is less than the balance of your store credit, the remaining balance will be stored with your customer account. You can continue to use the remaining balance in your account for additional orders until the balance is $0.
In this case, if your credit is worth less than the order total, you'll be asked to select a secondary payment method to cover the additional costs.